Privacy

This page describes how to manage the site in relation to the processing of personal data of users interacting with the services available on the website of the Customs Agency. This information is provided pursuant to art. 13 of Legislative Decree 30/06/2003, no. 196 ("Italian Personal Data Protection Code", the so-called Privacy Code) to all those interacting with the web services of the Customs Agency and does not apply to other websites that may be accessed through links, for which the Customs Agency is not responsible in any way. This information also takes into account Law no. 133/2008, Legislative Decree no. 109/2008, the Resolution of 02/03/2011 and Recommendation no. 2/2001.

Navigation Data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet..
This information is not collected to be associated with identified interested parties but, by their very nature could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes IP addresses or domain names of computers used by users who connect to the site, the URL (Uniform Resource Locator) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters regarding the operating system and the computer environment of the user.
These data are only used to obtain anonymous statistical information on the use of the website and to control its correct operation.
The data in question could also be used, upon request of the competent judicial authority and subject to the guarantees provided by law, to ascertain liability in the event of any computer crimes committed against the site.
We do not use cookies to transmit personal data.

Personal Information

The information submitted by the users are requested in order to utilize the services made available to the Customs Agency.
In particular, the data required for the authorization to use the Telematic Customs Service (Servizio Telematico Doganale ) are captured and stored in the storage server and are protected by security measures. Access to these pages by the authorized person is strictly personal and based on the use of authentication credentials by individual users. In these cases, the provision of data by the applicant is necessary for the provision of services to users. Their absence makes it impossible to obtain the requested service.
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site involves, by its very nature, the subsequent acquisition of the sender’s address, necessary to respond to requests, and any other personal data included in the message. Specific summary information will be progressively reported or displayed on web pages dedicated to particular services on request..
The Customs Agency invites users requesting services not to send third parties’ names or other personal information that are not strictly necessary.

Data controller

The controller of the personal data resulting from the use of the site is the Customs Agency, via Mario Carucci n. 71, 00143 Rome.
Sogei SpA, with registered office in Via Mario Carucci n. 99, 00143 Rome, has been designated as external data processor.

Place and method of data processing
The processing operations connected to the web services offered by this website take place at the headquarters of the data controller and of the external data processor and are only handled by technical staff in charge of the processing.
No data resulting from the service is disseminated.
The personal data provided by users who access to e-services of the Customs Agency are used for the sole purpose of using the service and are not disclosed to third parties, unless such disclosure is required by law or is strictly necessary for the compliance of tax obligations of the taxpayer.
Some acquired data are also aggregated to produce anonymous statistical analysis necessary to formulate assistance strategies, whose main objectives are the provision of new personalized services and facilitating beforehand the compliance with tax obligations by taxpayers. The personal data in question will be maintained for the time strictly necessary to achieve the purposes for which they were collected and kept for a period not exceeding one year.
Specific security measures are observed in order to prevent the loss of data, illicit or incorrect use and unauthorized access.

Rights of the persons involved

The persons to whom the data refer have the right at any time to obtain confirmation as to whether or not personal data relating to him or her exist and to know their content and origin, verify its accuracy or request its integration or updating ( Article 7 of legislative decree no. 196/2003).
Pursuant to this Article shall have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment.
Requests shall be submitted to Customs Agency, via Mario Carucci n. 71, 00143 Roma.