Welcome to the Electronic Helpdesk of the Italian Customs Agency

The Electronic Helpdesk aims at facilitating access to the services offered by the Italian Customs Agency, answering customers’ queries and matching their requests in order to develop and improve service quality.

Through the Electronic Helpdesk the Italian Customs Agency gives answers directly and rapidly to web-based requests for information and explanations sent by customers, namely private citizens, traders and trade associations.

Such a service, currently in an experimental stage, has been created to answer requests for general information about the application of Customs legislation, excise duties and export refunds.

For enquiries please fill in the form.
You will receive an e-mail answer

• IN 8 WORKING DAYS, IN CASE OF SIMPLE QUESTIONS;
• IN 15 WORKING DAYS, IN CASE OF MORE COMPLEX ONES.

However, first of all please look at the FAQ (frequently asked questions), and you will probably get immediately an answer to your question!

ATTENTION PLEASE
Please use this service only for requests regarding the general topics dealt with by the Electronic Helpdesk. For issues concerning local offices please contact the competent Italian Customs Office.

For questions concerning the interpretation of tax legislation, that do not fall within the competence of the Electronic Helpdesk, please refer to the legislation on binding opinions and, if applicable, to the ruling procedure (under art. 11 Law No. 212/2000, Ministerial Decree No. 209 of 26th April 2001, Circular No 25/D of 19th June 2001).

For information regarding Customs formalities already performed or to be performed at local Customs Offices (e.g. refunds, controls, tax/duty assessments, etc.) or other specific operative issues, please contact the competent local Customs Office.

For further information please contact the Helpdesk of the Regional Customs Offices.
Click on Contacts for further links to the Italian Customs  Agency.